Return Policy
Effective Date: December 31, 2024

At Omega Hato, we strive to provide the best quality camera equipment and accessories to our customers. However, we understand that sometimes purchases may not meet your expectations. This Return Policy outlines the conditions and procedures for returning items purchased on our website https://omegahato.net/.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused and in the same condition that you received it.
  • The item must be in its original packaging, including all accessories, manuals, and any other items that were included with the product.
  • Return requests must be made within 30 days from the date of delivery.
  • Some items are non-returnable, including:
    • Gift cards
    • Opened or used cameras, lenses, and accessories (unless defective or damaged during shipping)
    • Digital products or software
    • Items marked as “Final Sale” or “Non-Returnable” in the product description

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@omegahato.net or call (352) 528-2642 to request a return authorization. Please include the following details in your request:

    • Your order number
    • The item(s) you wish to return
    • Reason for the return
    • Any photos of the product (if applicable, e.g., damaged or defective items)

  2. Return Authorization: Once your return request is reviewed and approved, we will issue a Return Merchandise Authorization (RMA) and provide you with instructions on how to return the item.

3. Return Shipping

  • Return Shipping Costs: You are responsible for the return shipping costs unless the item is defective or damaged during shipping. In such cases, we will cover the return shipping costs.
  • Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance for returns. Omega Hato cannot guarantee that we will receive your returned item if you do not use a trackable service.
  • Restocking Fee: In some cases, a restocking fee of up to 15% may apply to returned items that are not defective. This fee will be deducted from your refund.

4. Refunds and Exchanges

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund or exchange.

  • Refunds: If your return is approved, your refund will be processed to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
  • Exchanges: If you wish to exchange an item for a different size, color, or model, please contact us. We will guide you through the exchange process. You may be required to pay for any price difference and shipping costs for the exchanged item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with the following information:

  • Photos of the damaged or defective product
  • Your order number
  • Description of the damage or defect

We will assist you in processing a return, refund, or exchange at no additional cost to you.

6. Refund Processing Time

Once your return has been approved and processed, please note the following:

  • Refunds to credit/debit cards can take 5-10 business days to appear on your statement, depending on your bank or card issuer.
  • Refunds via PayPal may be faster, usually processed within 1-2 business days.

Please allow up to 14 business days for your return to be processed and for the refund or exchange to be completed.

7. Items Purchased on Sale or Discounted

Items purchased with a promotional discount or on sale are still eligible for return, provided they meet the return conditions. However, please check individual product details, as certain items may have specific return restrictions.

8. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us. Our customer service team is here to help!

Omega Hato
Street: 16855 NE 10th St,
Williston, Florida (FL), 32696
Phone: (352) 528-2642
Email: info@omegahato.net
Website: https://omegahato.net/

By purchasing from Omega Hato, you agree to the terms outlined in this Return Policy.