Sales Policy
Effective Date: December 31, 2024

At Omega Hato, we are committed to providing our customers with top-quality camera equipment, lenses, and accessories at competitive prices. This Sales Policy outlines the terms and conditions that apply to all purchases made on our website https://omegahato.net/. By placing an order, you agree to these terms.

1. Order Processing

  • Order Confirmation: When you place an order on Omega Hato, you will receive an order confirmation email. This email confirms that we have received your order. It does not mean that the items are available or that your payment has been successfully processed.

  • Payment Authorization: Orders are subject to payment verification. If there are any issues with payment (e.g., insufficient funds, expired card), we will notify you. If the payment is authorized, we will proceed to process and ship your order.

  • Order Modifications: Once an order is confirmed, changes cannot be made (such as adding or removing items). If you wish to modify your order, you will need to cancel the existing order and place a new one. Please contact us immediately at info@omegahato.net if you need to cancel or modify your order.

2. Pricing

  • Product Pricing: All prices on Omega Hato are listed in U.S. Dollars (USD). Prices are subject to change without notice due to market fluctuations, promotions, or other factors.

  • Sales Tax: Sales tax will be added to orders based on your shipping address. Sales tax rates will be calculated and displayed at checkout. If tax rates change after an order is placed, we will not charge additional taxes on completed orders.

  • Discounts and Promotions: Promotional discounts are valid only during the specified period and are subject to availability. Discounts cannot be combined with other offers unless otherwise stated. Omega Hato reserves the right to modify or cancel any promotion at any time.

3. Payment Methods

We accept the following payment methods for all transactions:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover
    • Maestro

  • PayPal:
    Pay securely using your PayPal account without entering your credit card details on our website.

  • Apple Pay, Google Pay: Available during checkout, depending on your region.

All payments must be made in full at the time of purchase. Orders will only be processed once payment has been confirmed.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated at checkout based on the size, weight, and delivery destination of your order. We offer different shipping methods to meet your needs, including standard and expedited options.

  • Order Processing Time: Once your payment has been authorized, orders typically take 1-3 business days to process. For custom or special orders, additional time may be required.

  • Delivery Time: Delivery times depend on the shipping method you choose and the destination. You will receive a tracking number once your order has been shipped, so you can follow your package’s journey to your location.

  • International Shipping: We offer international shipping to select countries. Shipping charges, import duties, and taxes are calculated at checkout and may vary based on your destination. Delivery times may be longer for international shipments.

5. Returns and Cancellations

  • Order Cancellations: Orders may be canceled within 24 hours of placing the order. After this period, cancellations may not be possible if the order is already being processed or has been shipped. To cancel an order, please contact us immediately at info@omegahato.net or call (352) 528-2642.

  • Returns: We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and accompanied by proof of purchase. Please refer to our Return Policy for complete details on how to return an item.

  • Restocking Fees: A restocking fee of up to 15% may apply to certain returned items. Non-returnable items (e.g., opened software, digital downloads, final sale products) are excluded from returns.

6. Warranty

Many of the products sold by Omega Hato come with a manufacturer’s warranty. Warranty coverage varies by product and brand, and may include coverage for defects in materials or workmanship. For specific warranty details, please refer to the manufacturer’s warranty information that comes with your product or contact our customer service team.

  • Manufacturer’s Warranty: If you encounter an issue with a product covered under warranty, please contact the manufacturer directly. We can assist in facilitating communication with the manufacturer if needed.

7. Customer Support

Our customer support team is available to assist you with any questions or issues related to your purchase. Whether you need help selecting products, have inquiries about your order, or need assistance with returns, we’re here to help.

8. Limitations of Liability

Omega Hato is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use the products purchased from our website. Our liability is limited to the purchase price of the item(s) in question.

9. Privacy and Security

We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and protect your data.

10. Changes to Sales Policy

Omega Hato reserves the right to update, modify, or revise this Sales Policy at any time without prior notice. All changes will be posted on this page with an updated “Effective Date.”

By placing an order with Omega Hato, you acknowledge that you have read, understood, and agree to abide by the terms and conditions set forth in this Sales Policy.