Shipping Policy
Effective Date: December 31, 2024

At Omega Hato, we aim to provide fast, reliable, and cost-effective shipping for all our customers. This Shipping Policy outlines the terms and conditions related to shipping, delivery times, and shipping fees for orders placed on our website https://omegahato.net/.

1. Order Processing Time

      • Order Processing: All orders are processed within 1-3 business days from the date of purchase. Orders placed after 3:00 PM EST or on weekends/holidays will be processed the following business day.
      • Delays: During peak seasons (e.g., holidays or sales events), there may be slight delays in processing times. We will notify you of any significant delays once your order is received.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet your needs. Delivery times are estimated from the time your order is processed, not from the time the order is placed.

      • Domestic Shipping (within the U.S.):
        • Standard Shipping: Estimated delivery time is 5-7 business days.
        • Expedited Shipping: Estimated delivery time is 2-3 business days.
        • Next-Day Shipping: Available for orders placed before 12:00 PM EST. Delivery by the next business day.
      • International Shipping: We ship internationally to select countries. International shipping times vary depending on the destination:
        • Standard International Shipping: Estimated delivery time is between 7-21 business days, depending on your location.
        • Expedited International Shipping: Estimated delivery time is between 5-10 business days.

Please note that international shipping times may be affected by customs processing in your country.

3. Shipping Fees

Shipping fees are calculated based on the shipping method, weight, and destination of your order. Shipping costs will be displayed at checkout before you confirm your order.

      • Free Shipping: We offer free standard shipping for all domestic U.S. orders over $100.
      • International Shipping Fees: International shipping fees are calculated during checkout based on the destination and weight of the package.

4. Order Tracking

Once your order has been shipped, you will receive an email confirmation with your tracking number. You can use this tracking number to monitor the status of your shipment on the courier’s website.

      • Tracking Information: If you do not receive tracking information or if there is an issue with tracking, please contact our customer support team at info@omegahato.net.

5. Shipping Restrictions

      • P.O. Boxes: We currently do not ship to P.O. Boxes for certain types of orders (such as large equipment). Please ensure you provide a valid physical address during checkout.
      • Shipping to APO/FPO/DPO: We do offer shipping to APO, FPO, and DPO addresses within the U.S. via military mail, though delivery times may vary.

6. International Shipping & Customs

      • Duties and Taxes: For international orders, please be aware that import duties, taxes, and other customs fees may apply, depending on your country. These charges are the responsibility of the customer and are not included in the price of the product or shipping cost.
      • Customs Delays: Customs processing may cause delays in delivery, and Omega Hato is not responsible for delays caused by customs authorities in the destination country.

7. Damaged or Lost Items

      • Damaged Items: If your order arrives damaged, please contact us immediately with the following:

        • Photos of the damaged item and packaging
        • Order number
        • Description of the damage

        We will assist you in processing a return or replacement as quickly as possible.

      • Lost Items: If your order is lost in transit, please notify us within 7 days of the expected delivery date. We will work with the shipping carrier to locate your package. If your package is confirmed as lost, we will initiate a replacement or refund, depending on the situation.

8. Address Accuracy

It is your responsibility to ensure that the shipping address provided is correct and complete. Omega Hato cannot be held responsible for delays, lost packages, or incorrect deliveries due to errors in the shipping address.

      • Address Changes: Once an order is placed, we cannot change the shipping address unless the order has not yet been processed or shipped. Please contact us immediately at info@omegahato.net if you need to modify your address.

9. Shipping Issues

If you encounter any issues with your shipment, please contact our customer service team at info@omegahato.net. We are here to assist with tracking, delivery issues, or any other shipping concerns you may have.

10. Shipping Policy Changes

Omega Hato reserves the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated Effective Date. Please review this policy periodically to stay informed about any updates.

By purchasing from Omega Hato, you agree to the terms and conditions of this Shipping Policy. If you have any questions, please don’t hesitate to contact us:

Omega Hato
Street: 16855 NE 10th St,
Williston, Florida (FL), 32696
Phone: (352) 528-2642
Email: info@omegahato.net
Website: https://omegahato.net/